Darrell is responsible for the design, development and implementation of technology solutions that underlie new services and capabilities supporting a fast, flawless, and simple experience for our 16,000 institutions, our more than 4 million plan participants and our internal associates.
Darrell brings to TIAA an
outstanding record of digital transformation, innovation and delivery, having
developed technology strategy, delivered transformational initiatives to
achieve business outcomes, and enabled individual business lines to self-fund
market-differentiating capabilities as a result of efficiency gains. He joined
TIAA from Fidelity, where he spent 22 years in IT roles of increasing
responsibility and most recently served as the Head of Technology Strategy
& Planning. His notable
accomplishments include establishing and implementing the enterprise-wide
strategic direction for the IT organization, including the shift of $700
million of expense out of the existing IT cost base; leading the delivery of
customer-oriented, integrated platforms and experiences across all areas of the
company, while working closely with Fidelity’s executive leadership team.
Prior to joining Fidelity, Darrell worked at Keane, Inc., as a consultant and
JR Medical Search as a programmer/analyst, he holds a BA in Computer Science
with a minor in Mathematics from Villanova University. Darrell has been an active mentor in the
Women’s Unlimited LEAD program and is a member of the advisory boards of the
University of New Hampshire’s College of Engineering & Physical Sciences,
SCRUM.ORG, the Waterville Valley Foundation and is the Treasurer of the
Waterville Valley Historical Society.