Premier Connects Virtual CIO Roundtable was an excellent opportunity to share and learn from the experience of others.

Karen Swift, CIO - Marshall Dennehey

Great insight as to where people are in this time of upheaval. The breakout sessions where we could directly interact with our peers was a great opportunity to hear what actions others were taking

Jeff Keating, Dir. of IT - Neurabilities Healthcare

This CIO event has provided a great forum with which we can exchange ideas and discuss business challenges with peers, but also to hear solutions to opportunities you have yet to face.

John Janthor, VP IT - Radwell International

The quality of speakers and content is excellent. Worth blocking time to attend. Look forward to future events.

Joel Munch, Contract CIO - Colorado Hospital Association


We have worked diligently to put together a stimulating and focused agenda, bringing together experts, visionaries and professionals from the IT industry. We look forward to sharing this exciting conference with you.


11am – 1pm EST

Welcome & Introductions

  • Host
    Susan Drumm, CEO & Chief Empowerment Officer, Meritage Leadership Development

Opening Keynote Securing the Remote User

  • Moderator
    Tony Arnold, CMO North America - Head of Strategy, HCL Software
  • Panelist
    Dan Wolff, Senior Director of Product Management and Marketing, BigFix, Inc.
The consumer landscape has drastically changed since the start of 2020. This raises the question for organizations – what’s next? While digital transformation is expected to continue to accelerate, what experiences will consumers want next? Customer Experience (CX) when contacting a company can be the differentiator between continued business and deciding to switch to a competitor. Whether its shopping in-person, online, on the phone or other, there’s a common thread central to success: positive human experience.

This forum will focus on the crucial role of your organizations customer service experience threading in key themes on why contact centers are critical to the success of your business and how technology plays an important role in that process.

General Session Building Deeper Connections Within an Isolated Workforce

  • Presenter
    Susan Drumm, CEO & Chief Empowerment Officer, Meritage Leadership Development
With the Great Resignation looming large, much of the national conversation seems to leap to 'What can leaders do to retain and recruit top talent?' This type of question leads straight into action-oriented solutions like 'offer flexible hours' or 'adopt a hybrid return-to-work model.' But there are deeper problems that underpin the widespread resignations and crisis of engagement happening now. Susan shares 3 key strategies for leaders to address these issues and thus shift the retention and connection problems at their root.

General Session Welcome to the Era of Flexibility: Why Agility is the Key to Getting Ahead

  • Presenter
    Robert DeVito, Global Director, Customer & Partner Engineering, Google Chrome
There is no doubt that the workplace has undergone an unprecedented transformation in the last few years. As IT leaders prepare for what’s next, it’s key that they are strategic in determining which technology best supports their employees by keeping them secure and productive. Hear from the Chrome Enterprise team on what’s next for work and how leaning into solutions that provide flexibility and agility will future proof your business.

Closing Remarks

  • Host
    Susan Drumm, CEO & Chief Empowerment Officer, Meritage Leadership Development

Virtual CIO Industry Forum | Contact Center


Premier Sponsors

Premier would like to extend a special thank you to the 2021 sponsors of this event.