This forum always provides new perspectives and allows for a comprehensive approach to our roles. Always something for everyone.

Jorge Basto, CIO - Cherokee County

This CIO event has provided a great forum with which we can exchange ideas and discuss business challenges with peers, but also to hear solutions to opportunities you have yet to face.

John Janthor, VP IT - Radwell International

The quality of speakers and content is excellent. Worth blocking time to attend. Look forward to future events.

Joel Munch, CIO - Colorado Hospital Association

Speakers

We have worked diligently to put together a stimulating and focused agenda, bringing together experts, visionaries and professionals from the IT industry. We look forward to sharing this exciting conference with you.

Dr. Rebecca Homkes

London Business School, Duke Corporate Education & London School of Economics’ Centre for Economic Performance High-Growth Strategy Specialist, Educator & Previous Fellow

Mandar Joshi

Google Chrome Enterprise Senior Solutions Consultant

Agenda

12:00pm – 1:00pm EST

Welcome & Introductions

  • Host
    Dr. Rebecca Homkes, High-Growth Strategy Specialist, Educator & Previous Fellow, London Business School, Duke Corporate Education & London School of Economics’ Centre for Economic Performance

General Session Fueling Great Customer Service Through Agile, Modern Contact Center Solutions and Chrome OS

  • Presenter
    Mandar Joshi, Senior Solutions Consultant, Google Chrome Enterprise
According to a recent survey by Google & Accenture, 39% of enterprise contact center agents are expected to be remote in the next 1-2 years and this number is expected to increase to 59% in the near future. Contact centers need to increase their agility by embracing more flexible and secure solutions to provide best-in-class customer service, secure business data, and reduce cognitive load on agents to enable them to be more productive. With a flexible technology architecture, service leaders can focus on their strategy, innovation, and the future without being locked into legacy technology constraints. In this session, learn more about new trends, how to evaluate your technology stack, cloud-first OS platforms, and leading modern contact center solutions that can keep your business on the cutting edge of contact center technology.

Closing Remarks

  • Host
    Dr. Rebecca Homkes, High-Growth Strategy Specialist, Educator & Previous Fellow, London Business School, Duke Corporate Education & London School of Economics’ Centre for Economic Performance

CIO Summer Growth Series | Customer Service

6.21.22

Premier Sponsors

Premier would like to extend a special thank you to the 2022 sponsors of this event.