In an era where customer expectations are rapidly evolving, effective communication is paramount. Christine Hegg and Ben Lavigne will share insights from their extensive experience at First Orion, focusing on how advanced technology can transform customer interactions.
Attendees will learn about:
Branded Calling: Discover how branded calling enhances customer recognition and trust, leading to improved response rates and overall satisfaction.
Fraud Protection: Understand the critical importance of safeguarding customer interactions against fraud, and explore solutions that help protect both businesses and consumers.
Emerging Technologies: Learn about the latest advancements in communication technology and how they can be integrated into existing systems.
Real-World Applications: Gain insights from successful case studies that illustrate the tangible benefits of deploying these technologies.
Join us to explore how First Orion is leading the charge in creating meaningful customer experiences through innovative solutions that prioritize both engagement and security.
featured speakers
Lucas Salvage
Co-Founder, Kairos Data Communications, Kairos Data Communications
Lucas Salvage, Co-Founder of Kairos Data Communications, brings over 15 years of experience building one of the nation’s largest communications and cloud agencies, OnCall Telecom, where he served as Senior Vice President overseeing sales, operations, and client success. With a strategic focus on enterprise clients, Lucas has designed voice and data solutions for some of the country’s largest companies across various industries. His career also includes leadership roles at KMC Telecom and Goodman Consulting and Technology, where he was recognized for exceptional client service and business growth. Lucas has served on advisory councils for leading technology organizations like Lumen, Vonage, and Avant, and he actively contributes to improving education and workforce development through boards such as the ECPI Advisory Board. A graduate of Ithaca College with a BS in Communications, Lucas enjoys spending time with his young son, teaching sports, playing golf, and learning guitar.
Christine Hegg
Channel Sales Manager, First Orion
Christine is an industry veteran with over 20 years of experience in the telecommunications and security industry, working with both network and hardware. As Channel Sales Manager, Christine is responsible for indirect relationships and sales within First Orion. Christine's track record working with the channel partners includes supporting their business development efforts and helping them grow their revenue opportunities. Christine credits her longevity in the industry to her honesty and compassion for helping partners exceed new milestones in their business.
Christine’s passion for the outdoors is as deeply ingrained as her commitment to professional success. Outside of work, Christine enjoys spending time with her husband and 3 children, whether that’s at the cabin, swimming in the lake, going for motorcycle rides, playing sand volleyball, or hunting.
BEN LAVIGNE
Solution Architect & Cross-Functional Strategist, First Orion
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