Customer expectations for speed, intelligence, and personalized support are raising the bar across every industry. Today, bad customer experiences put a staggering $3.7 trillion in sales at risk annually, with 91% of unhappy customers leaving a brand without ever voicing a complaint. Unfortunately, many organizations are held back by a disconnected ecosystem of fragmented tools, siloed data, and basic bots that provide generic, one-size-fits-all responses.
In this session, we will explore how Google Cloud CCaaS by UJET and Google's Gemini Enterprise for CX portfolio helps businesses turn every interaction into an opportunity. We will demonstrate how to transform traditional contact centers into modern Experience Centers by leveraging Google's state-of-the-art conversational, agentic, and generative AI.
Key Takeaways:
• Transform the Customer Journey:
Discover how to implement AI-powered CCaaS, Conversational Agents, Agent Assist, and AI insights to streamline support across voice, email, SMS, and chat.
• Harness Enterprise Cloud Architecture:
Learn how Google's CRM-first approach minimizes sensitive data storage while delivering actionable insights, all built on a secure cloud foundation.
• Realize Immediate ROI:
Hear real-world case studies from leading brands, showcasing how they have deflected and contained 55% of customers using AI agents, reduced Average Handle Times by up to 23%, and cut Tier 2 escalations by 40%.
featured speakers
Lucas Salvage
Co-Founder, Kairos Data Communications, Kairos Data Communications
Lucas Salvage, Co-Founder of Kairos Data Communications, brings over 15 years of experience building one of the nation’s largest communications and cloud agencies, OnCall Telecom, where he served as Senior Vice President overseeing sales, operations, and client success. With a strategic focus on enterprise clients, Lucas has designed voice and data solutions for some of the country’s largest companies across various industries. His career also includes leadership roles at KMC Telecom and Goodman Consulting and Technology, where he was recognized for exceptional client service and business growth. Lucas has served on advisory councils for leading technology organizations like Lumen, Vonage, and Avant, and he actively contributes to improving education and workforce development through boards such as the ECPI Advisory Board. A graduate of Ithaca College with a BS in Communications, Lucas enjoys spending time with his young son, teaching sports, playing golf, and learning guitar.
Matthew Clare
VP of Product Marketing, UJET CX
As VP of Product Marketing, Matthew Clare drives GTM strategy and growth for UJET’s AI-powered CX solutions. With a career spanning leadership roles at Google, Mitel, and prairieFyre, he leverages his deep industry expertise to bridge product and sales, delivering the strategic vision and execution necessary for global scale.
Thank You to Our Premier Partner:
UJET CX
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