For today’s CIOs, customer conversations are quickly becoming one of the most valuable and underleveraged sources of enterprise data and insight. Advances in Agentic Voice AI are accelerating this shift, redefining what’s possible across the entire customer journey.
In this session, we’ll present a forward-looking discussion on how leading organizations are rethinking customer engagement by embedding AI across every interaction, before, during, and after each call or message.
We’ll explore emerging approaches to RingCentral’s latest breakthroughs in AI receptionists and AI Customer Experience, highlighting how IT and business leaders are moving beyond task-based automation and more toward adaptive, outcome-driven systems.
featured speakers
Lucas Salvage
Co-Founder, Kairos Data Communications, Kairos Data Communications
Lucas Salvage, Co-Founder of Kairos Data Communications, brings over 15 years of experience building one of the nation’s largest communications and cloud agencies, OnCall Telecom, where he served as Senior Vice President overseeing sales, operations, and client success. With a strategic focus on enterprise clients, Lucas has designed voice and data solutions for some of the country’s largest companies across various industries. His career also includes leadership roles at KMC Telecom and Goodman Consulting and Technology, where he was recognized for exceptional client service and business growth. Lucas has served on advisory councils for leading technology organizations like Lumen, Vonage, and Avant, and he actively contributes to improving education and workforce development through boards such as the ECPI Advisory Board. A graduate of Ithaca College with a BS in Communications, Lucas enjoys spending time with his young son, teaching sports, playing golf, and learning guitar.
Mike Egli
CX Transformation Practice Leader, RingCentral
Mike Egli serves as the CX Transformation Practice Leader at RingCentral, a global communications leader recognized in the Gartner Magic Quadrant for its innovation in customer and employee experience. In this role, Mike leads initiatives that redefine how organizations approach customer engagement, AI adoption, and operational excellence. He partners closely with enterprise clients and internal teams to transform both strategy and execution, shaping how RingCentral and its customers deliver value through intelligent communication ecosystems.
With over 30 years of experience spanning contact center management, experience design, and consulting, Mike has built a reputation for helping organizations translate complexity into clarity. His work has guided major brands such as American Express, Taylormade, Amazon, Nintendo, and Blue Cross Blue Shield, enabling them to modernize customer journeys, optimize agent performance, and realize tangible business outcomes.
Mike’s background blends deep operational expertise with a consultant’s mindset, positioning him as both a strategist and practitioner. He holds a master’s degree from the University of Oregon and is widely recognized for his thought leadership in CX, AI transformation, and enterprise communication strategy.
Based in Texas, Mike is a first-generation Swiss American, foster parent, and advocate for community engagement. When he isn’t leading transformation initiatives or speaking at industry events, he can often be found overlanding in his Jeep, exploring culinary destinations, or enjoying travel with his family. His grounded, approachable style (and unwavering focus on delivering real results) make him one of the most respected voices in the evolving world of customer experience.
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